Personal Data Policy

Data processing controller

At TRAVELINO doo with the company headquarters registered in Božidara Magovca in Zagreb we prioritize your privacy and are committed to protecting your personal information in agreement with General Data Protection Regulation.

Data processing covers a range of operations performed on personal data, including the collection, storage, use, consultation or transfer of personal data. Personal data means any information relating to an identified or identifiable natural person who is or can be identified, directly or indirectly.

Information We Collect

Only the data essential to achieve the purpose for which they were collected. The list of all the data items can be provided to you upon request.

When you book a trip, subscribe to our newsletter, or interact with our website, we may collect the following types of information:

• Personal Identification Information: This may include your name, email address, phone number, or payment details.
• Travel Preferences: Information regarding your travel preferences, such as destinations, accommodation, and activities.
• Technical Data: Information about your device, browsing actions, and usage patterns on our website.

How We Use Your Information

Travelino has established Personal Data Protection Regulations in accordance with the aforementioned General Data Protection Regulation and applicable to all the personal data of natural persons collected and processed by the data processing controller directly or by his partners.

We use your personal data for various purposes, including:

• Processing and managing your travel bookings in order to make the best to suit your preferences
• Communicating with you about your reservations, promotions, and offers.
• Enhancing your user experience by personalizing content and recommendations.
• Complying with legal obligations and protecting our rights.
• Fulfilling contractual obligation.
• Disclosing the personal data to third parties in order to fulfill contractual obligation. This includes possible data transfer to the countries outside European Union.
• Assessing satisfaction with the fulfillment of contractual obligation.
• Dealing with possible reclamations.
• Fulfilling legal regulations.

What are the principles of Data processing controller in personal data processing

• Legality, honesty, and transparency – processing is based on one of the following parameters:
• Processing is necessary for compliance with legal obligations to which the controller is subject
  • Processing is necessary to perform the contract in which the data subject is a party, or in order to take steps at the request of the data subject prior to entering the contract
  • Processing is necessary to protect the vital interests of the data subject or another natural person
  • Processing is necessary for the purposes of legitimate interests pursued by the controller or the third party, except where such interests are overridden by interests of fundamental rights and freedoms of data subjects which require protection of personal data, in particular where the data subject is a child
  • The data subject has given his consent to the processing of the personal data concerning him or one or more specific purposes
• Personal data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
• Adequacy, relevance and limitedness only to data essential for the execution of the purpose for which they were collected
• Accuracy and recentness 
• Personal data are kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
• Integrity and confidentiality – personal data are processed in a manner that provides appropriate security for personal data, including protection against unauthorized or illegal processing and against accidental loss, destruction or damage, by the implementation of appropriate technical and organizational measures.
• Reliability – data controller is responsible for the before mentioned principles and willing to submit proof of their implementation.

How your personal data is collected

Travelino collects personal data in the following ways:

• By direct contact, regardless of if you contact us by phone, send us an email, complete contact form on our website or come to our office in person.
• If you use our services.
• If our partners provide your data to us in a legitimate way.

Data Protection and Security

All your personal data are stored in a business data system, protected by codes and encryption, and accessible only to particular employees necessary to perform business tasks.

What is Your personal data storage length

We keep your personal data as long as it is necessary to fulfil contractual obligation and for legitimate purposes (including reclamations), or until withdrawal of consent if processing is based on consent. In case legal regulations prescribe a longer storage period, personal data are stored in agreement with regulations in force. The data that are no longer stored are permanently erased and anonymised.

Your rights

According to General Data Protection Regulation, you have the following rights:

• The right to obtain the following information when the data are being collected:
  • Identity and contact information of the data controller, Purpose and legal basis of the processing
  • Legitimate interests of the data controller
  • Recipient or categories of recipients
  • Data transfer to third countries
  • The right to obtain information Whether your personal data are being processed,  How your personal data are being processed, The purpose of the processing & Which personal data of yours are being processed
• The right to consult your personal data we possess
• The right to have your incorrect or outdated data corrected
• The right to have your personal data erased
• The right to have your personal data transferred to another data controller
• The right to withdraw your consent
• The right to require limitation of processing

Contact Us

If you have any questions or concerns regarding our Personal Data Policy, please feel free to contact us in one of following ways

• By email: natasa@travelino.hr
• By phone: +385 01 553 1464
• By post: Božidara Magovca 30, 10000 ZAGREB

Thank you for choosing Travelino. We look forward to helping you create unforgettable travel experiences while ensuring your personal information is handled with the utmost care.